Return & Refund Policy

Every Bird Bitch product is made to order. Please review the product description, size guide, color, and your order details carefully before purchasing.

Returns & Exchanges

We do not accept returns or exchanges for:

• Ordering the wrong size, color, or item

• Fit preferences

• Change of mind or unwanted gifts

If you need a different size or color, you will need to place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact hello@bird-bitch.com within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the item and the problem. For shipping damage, please also include photographs of the packaging.

Once we review and confirm the issue, we will arrange a replacement or refund at no additional cost to you.

Please contact us before sending anything back. If a return is necessary, we will provide instructions and the appropriate return address. Do not mail returns to our business mailing address.

Order Changes & Cancellations

Contact us immediately if you need to change or cancel an order. Once production begins, we cannot make changes or cancel it.

Refunds

Approved refunds will be issued to your original payment method. Processing time depends on your bank or payment provider.

Marketplace Purchases & Consumer Rights

Orders placed through TikTok Shop or another marketplace are subject to that platform’s applicable return and refund rules. Please submit those requests through the platform where you purchased.

This policy does not limit any rights you have under applicable consumer protection laws.

Contact

For order assistance, email hello@bird-bitch.com.